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The terms and conditions set forth below (the “Terms” or “Agreement”) constitute the entire understanding and agreement between you the trip “Participant” and Pure Adventures, its owners, employees, shareholders, affiliated entities, agents, representatives, officers, directors, associates, successors and assigns (individually or collectively “Pure Adventures,” “we,” or “us”) with respect to any and all bookings, trips or transactions made with Pure Adventures.
By completing this booking form and signing these Terms either by handwriting or electronic signature, you accept all Terms herein and direct us to perform services on your behalf. All persons named in this booking (“Participants”) are subject to this Agreement. By signing these Terms, you affirm that you have made all other Participants listed in the booking aware of these Terms – regardless of how final payment is made – and that all Participants accept these Terms.
Reservation Requests:
All reservation requests must be made through our online system. A booking is not final until you receive a final confirmation from us.
Reservation Confirmation:
Upon receiving your reservation request (online booking form), we will begin the process of confirming the availability of all aspects of your tour. This process typically takes 5-7 business days from the time we receive your reservation request, but it can take longer during peak travel season. We recommend that you do not book airfare or other travel arrangements until you receive written affirmation via email from us that your trip is confirmed.
If any revisions to the advertised itinerary are required due to availability with any included service, or as requested by you, once you agree to any final revisions, the trip will be considered confirmed.
Deposits:
A deposit of US$700 per person is required at the time of booking to guarantee your reservation request and confirm space. Deposits can only be submitted via our secure payment link online by credit card; we cannot accept payments over the phone or by email.
If space is not available for the tour as requested, we will offer you alternatives and options. If these alternatives and options do not work for you and you do not wish to continue your travel plans, your deposit will be refunded. Once you agree to the final revision, the trip will be officially confirmed.
Your deposit is non-refundable once we confirm the reservation request in writing via email in your official “Tour Confirmation” documents.*
The deposit of US$700 per person will be deducted from the final amount due, which will be determined on the day final payment is due (i.e., 90 days prior to the tour’s start date) in case any services are added or changed, and subject to prevailing exchange rates at the time of payment.
Please note that trips are subject to different terms and conditions due to the limited availability of these destinations. You may be invoiced for an additional deposit after tour confirmation, and any unique cancellation terms will be included in your confirmation. This is often applicable to groups of 6 or more; please inquire for details.
Tour pricing is quoted per person and is based on double occupancy (two persons per room.) Tour pricing includes the items mentioned in the itinerary plus any optional prepaid items. Single-room requests are subject to supplemental charges and must be requested at the time of booking.
*See the Travel Insurance section below to protect your deposit.
Final Payment:
Final payment is due 90 days prior to the tour’s departure. To determine your final payment amount, all deposit payments will be deducted from the final amount due, which will be determined on the day the final payment is due (i.e., 90 days prior to the tour’s start date). The appropriate adjustments will be made if services have been added or changed relative to the advertised itinerary.
Final payment can be made by credit card, bank transfer in $US, or by wire transfer in euros or US dollars. We will remind you of your final payment date in advance and give you the option to pay using any of these methods. Customers are responsible for any bank fees associated with wire transfers.
All final payments are subject to prevailing exchange rates at the time of payment. If you find a favorable exchange rate any time prior to your payment due date, you may pay your final amount in advance to save more money.
If your home currency is not the US$, then you may wish to pay by wire transfer. We will give you wire instructions and an amount due in US$. Also, your credit card company may change the amount paid in US$ to your currency at more favorable interbank rates, please check your specific card company’s policies.
Reservations made within 90 days of travel require full payment immediately upon receiving your written tour confirmation.
Tour Alteration Fees:
If you wish to make a change to your tour itinerary, you must submit your request to us in writing by email. Once a booking request is received and officially confirmed, any requested change of bike rental selection, extra nights, lodging, dates, or other tour modifications by you will incur a change fee. The amount is subject to the request and any fees imposed by the impacted vendors. If you ask us to book extra nights for you before, during, or after your tour and later decide to book the nights on your own, a change fee will apply. A minimum change fee of US$50 per person applies to any change within 90 days of travel and may be higher closer to travel. Bike change requests within 90 days of travel have a flat fee of $100 per person, and are subject to bike availability at the time of receiving your request.
Cancellation:
If you wish to cancel your tour, you must submit your request to us in writing by email to info@pure-adventures.com.
Cancellations made 91 days or more prior to the tour services start date:
If a cancellation is made after your reservation request but before your trip is confirmed by Pure Adventures via email, all deposits are refunded, less a credit card fee processing fee of 5% (typically $35).
If the cancellation request is received after your Pure Adventures confirmation is sent but before the 90-day final payment due date, only your deposit is non-refundable.
At 90 days prior to travel, your final payments are refundable based on the schedule below:
Additional Cancellation Terms:
There are no exceptions to this cancellation policy, including for reasons related to weather, airline delays, terrorism, disease, pandemic, civil strife, personal, family, or medical emergencies, or any other circumstances beyond Pure Adventure’s control. For this reason, we strongly encourage you to protect your investment and purchase trip cancellation and interruption insurance along with a “Cancel for Any Reason” provision.
Our intention is to profit only from the services and value we deliver. We appreciate our guests and recognize the trust you place in us. Upon receipt of your cancellation request, we will proactively contact you should we be able to provide future travel credits or any other alternative financial solution for your unique situation.
Pre-Departure Cancellations or Changes by Pure Adventures:
We reserve the right to cancel any tour prior to departure for any reason. While it is extremely rare, in the event of cancellation, a check for a full refund will be issued to you. This constitutes a full settlement. If the tour is canceled within 45 days of departure, an additional discount will be made for an alternate trip with Pure Adventures or one of its affiliates in addition to the full refund. In the event that, prior to departure, we make any significant changes because of a problem with a supplier, for example, a hotel bankruptcy, we will notify you of available alternatives as soon as reasonably possible. Such changes may require a supplemental payment from you or possibly result in a refund. No refunds under this paragraph will be provided due to cancellations or changes due to Force Majeure.
No Reimbursements Due to Changes or Cancellations:
We will not reimburse you for any personal expenses such as airline tickets, other travel or hotel expenses due to changes in itineraries or tour cancellations.
We act only as an agent or intermediary for the various independent suppliers that provide accommodations, meals, transportation, sightseeing, activities or other goods and services connected with your tour (“Supplier” or “Suppliers”). As a result, we assume no responsibility for and cannot be held liable for any negligent or willful act or failure to act of any Supplier, or of any other person or entity. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country. We will not provide any refund for a Supplier’s delay, cancellation, overbooking, strike, or Force Majeure or for elements of the tour that you do not use.
The price of the tour does not include travel insurance, which is required for all Pure Adventures tours. We strongly recommend that you and all other tour Participants purchase comprehensive travel insurance covering trip interruption, cancellation, baggage loss/damage and accident/life, and other expenses that might arise as a result of loss, damage, injury, civil strife, disease, terrorism, or delay or inconvenience occurring to Participants. We recommend booking through our preferred provider TravelSafe, but you are welcome to select a policy and provider of your own choosing. Proof of coverage is required. We alert you to the option of ‘Cancel For Any Reason’ coverage which typically must be purchased within several days of booking/placing your trip deposit. If you do not wish to purchase coverage for your tour, you may be asked to sign a waiver.
“Force Majeure” in this agreement means any circumstances beyond the reasonable control of PA, including but not limited to war or threat of war, sabotage, civil disturbance, or requisition, acts of God, fire, accident, flood or explosion, sickness, quarantine, Government intervention, pandemic, weather conditions or other untoward occurrences, and includes a Force Majeure event resulting from a Force Majeure incapability of one or more of the Third Party Suppliers to perform their respective services, directly or indirectly affecting PA’s ability to fulfill its obligations hereunder.
If we are affected by Force Majeure, we will notify you as soon as practicable of the nature and extent thereof.
We shall not be deemed to be in breach of these Terms or otherwise be liable to you by reason of delay in performance or by non-performance of any of our obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure event.
Regarding civil unrest, once we have investigated the prevailing situation as we deem fit, it shall remain at the sole discretion of Pure Adventures whether to proceed with the trip. You may cancel the trip in such circumstances. However, if, after having made all reasonable and proper inquiries, we are of the opinion that the trip may proceed, our cancellation policies shall apply.
Pre-departure Documentation:
After we receive your final payment, you will receive a variety of documentation by email, including suggestions for clothing, preparations, packing, and money. Also included will be confirmations, travel information, a release form if one has not yet been received, and an outline of what to expect on the tour. Customers are responsible for researching information and planning accordingly outside of the included materials provided by Pure Adventures. Please read the provided documents carefully as soon as you receive, them and contact us or your travel agent if any information seems to be incorrect. We cannot accept any liability if we are not notified of any inaccuracy in any document within 10 days of us sending the documents to you or your travel agent.
Passports and Visas, Travel Information:
You are responsible for ensuring that all necessary travel documents are valid, effective, and in your possession for the entire tour. Passports are required for all U.S. citizens traveling abroad and should be valid for at least 6 months after your date of return. You are responsible for passport requirements, and we suggest you plan early to apply for or renew a passport. Some foreign nationals will be required to have a visa to enter Europe. Please check your government requirements. Other required documents may be visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from missing or defective documentation. While we may provide information or advice on visas, vaccinations, climate, clothing, baggage, special equipment, etc., in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
For information concerning possible dangers at an international destination and health information, contact the government office in your country that is responsible for issuing travel advisories and traveler’s health. In the U.S., contact the Travel Advisory Section of the U.S. State Department at 1-888-407-4747, http://www.travel.state.gov/. US citizens may register for the U.S. government’s Smart Traveler Enrollment Program, a free service, at http://step.state.gov/step/. For information on traveler’s health, in the U.S., please visit the website for the Centers for Disease Control and Prevention: https://www.cdc.gov/.
It is your responsibility to review each tour description to see what each trip includes. Self-guided and guided trips vary on what is included. Our tours do not include all other trip costs, such as international airfare, trip and/or medical insurance, excess baggage charges, or any personal items. Meals and transfers apart from those mentioned in the itinerary are excluded, as well as any unpaid optional tour or sightseeing event. Drinks are typically excluded.
Bicycle rentals are optional for all tours, and different models are available for an additional charge. Bicycles are high-quality models which vary by tour. They are typically hybrid, road, electric hybrid, and sometimes, gravel. The brand and model you receive on your tour are subject to availability and may vary slightly from what is shown on our website. Any bike substitutions will be of the same style and caliber. All bicycles we rent are kept exclusively for our and our affiliates’ customers. Any customers who choose to bring their own bicycles are responsible for all mechanical issues and all transportation issues, including traveling by train, which is difficult on high-speed trains such as the TGV. If you plan to rent a bicycle, you are responsible for the bicycle once you take possession of it at your first hotel. Your responsibilities include any costs for damage to the bicycle once in your possession or theft up to the full value of the bicycle.
Our tours are physically active, and the demands vary depending on the specific itinerary. For instance, our walking tours require moderate activity, while some of our bicycling tours can be very physically challenging. As such, good physical and mental health are essential for the enjoyment and safety of our tours. By signing these Terms, you certify that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the tour, and that you are physically capable of completing the demands of the tour, as detailed each day in your tour’s itinerary.
Each self-guided tour includes what we call Emergency Service. This is a local contact available by telephone with English-speaking staff. Examples of reasons to call: broken down equipment (other than flat tire); minor injury/illness that hampers or prevents continued cycling or walking (serious injuries must first be reported to emergency medical responders – numbers are provided), missed trains/connections that would change your services, or the need to schedule additional services such as transfers. This service is only available during daylight cycling/walking hours. Hotel staff is available for other non-emergency-related matters outside of your cycling/walking activities.
Hotels:
Our tours include hotels from the point of tour departure through tour completion. Prices are based on double occupancy rooms that include a private bath or shower. Single rooms are limited and require supplemental charges. Singles not requesting single rooms will be booked into a double with another traveler of a shared gender when possible. If a share arrangement is unavailable, the supplement will be assessed prior to departure when we have confirmed there will be no additional travelers. If alternative hotels of the same category/standing are booked because of a lack of availability, there will be no change to the tour price. If availability forces the booking of an inferior/superior category hotel or room; you will be advised in advance and given the option to accept or decline the change as well as any change in tour price. We are not responsible for the quality or location of alternative accommodations.
Meals:
Some meals are included and vary depending on the trip. Check the individual tour description for meal information. You must advise us at the time of booking if you have any food allergies or dietary requirements. When possible, these requests will be shared with the hotels, but it is your responsibility to self-advocate while traveling.
Transportation:
Transportation includes a variety of situations. Longer trips and guided trips may include transfers. The individual tour description explains the types of transportation that are included in the trip and the availability of transfers. Daily vehicle support will transport baggage. Additional or extra transfers will incur additional charges. In the case of tranportation disruptions due to seasonality, weather, or natural disasters, additional fees may apply. Any additional fees are the sole responsibility of the traveler.
Sightseeing:
Sightseeing and side touring are included only when paid in advance or noted on the itinerary. Tips, taxes, and service charges are included for items that are specifically included in the tour, such as hotels, restaurants, government, and guides. Most attractions, such as chateau entrance fees are not included.
Tour Start Date:
It is your responsibility to be ready to go at the departure city at the specific tour departure day and time. We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
Compliance with Local Laws and Tour Etiquette:
Your additional responsibilities include, but are not limited to, strictly complying with all local laws, respecting customs and culture, assessing your abilities, respecting other trip members’ privacy, and if on a guided trip, following the suggestions and advice of the guide. On guided tours, the decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of the group or individual travelers. During the tour, we have the right to remove anyone who we a) judge to be incapable of meeting the rigors and requirements of participating in the tour activities; or b) determine to detract from others’ enjoyment of the tour. You agree to treat all others with whom you interact on the tour, including other participants and local residents, with respect.
Flexibility:
You understand that the amenities, lodgings, type of transport, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors.
Air, Car & Train Reservations
We do not handle air, train, or car reservations. All transportation of this nature must be managed individually by you.
You agree that we may use and reproduce any images, photos, or videos that you send to us or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promotion and publicity purposes worldwide.
Privacy
All information you provide to us when booking your trip will be kept confidential. Please see our privacy policy for more information on our data practices.
Claims and Complaints
If you find a problem or something that does not meet your expectations, you must promptly notify the Local Contact (for self-guided tours) or tour leader (for guided tours) so that they can attempt to rectify the matter. Failure to do so while you are on the trip will result in your ability to claim compensation from Pure Adventures being extinguished or at least reduced. Further, if you make any changes on your own without providing the notice described above, you assume responsibility for any added costs you may incur, as well as forfeiting any potential refunds.
If satisfaction is not reached through this notice procedure during the trip, you must submit further complaints in writing to Pure Adventures within 30 days of the end of the tour. Pure Adventures will not accept any liability for claims received after this period.
Limitation of Remedies:
You agree that the sole remedy for any default by Pure Adventures arising under these Terms shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Pure Adventures shall not be liable for any special, consequential, indirect, incidental, or other damages arising out of these Terms, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Pure Adventures has been advised of the possibility of such damages. You expressly waive any right it may have to recover such damages. The foregoing shall not apply to Pure Adventures’ gross negligence or intentional misconduct.
Severability:
In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the Agreement unenforceable or invalid as a whole. Such an unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision.
Successors and Assigns:
These Terms shall inure to the benefit of and be binding upon Pure Adventures and the Participant and their respective heirs, legal personal representatives, successors and assigns.
Updating of Terms and Conditions:
Pure Adventures reserves the right to update and/or alter these terms and conditions at any time, and it is your responsibility to be familiar with them. The latest terms and conditions can be found on the Pure Adventures website www.pure-adventures.com/about/terms.
Release of Liability Waiver:
When booking a tour and accepting these terms, you agree that you will also sign a standard release of liability, consistent with industry norms. This release will be signed by you after your trip is confirmed and before travel commences. Travel cannot commence without a signature. View our Release of Liability document in advance.
Binding Arbitration:
I agree that any dispute concerning, relating, or referring to these Terms, tour brochures, or any other materials that concern my tour, the tour itself, or any claim for damages due to injury or death that occurs during or in connection with my tour, shall be resolved exclusively by binding arbitration. The binding arbitration shall take place in Phoenix, Arizona, in accordance with the rules of the American Arbitration Association. Such proceedings will be governed by substantive (but not procedural) Arizona law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any of this contract is void or voidable.
Merger:
This Agreement is the final, complete, and exclusive statement of the parties’ agreement on the matters contained in this Agreement. It supersedes all previous negotiations and agreements.
ADDED INFO for booking a tour – you will be asked to provide a form of payment and deposit $700/person booked at the time of booking. Your booking ‘checkout’ will show the following type of information:
Form of payment:
AMEX VISA MASTERCARD DISCOVER
Credit card number: __________________________________________________________________
Exp. Date: _____________ Security Code: _______________
I authorize Pure Adventures to charge the above-listed travel services for the persons listed on the booking form to my credit card provided here. I have read and understand Pure Adventures Terms and Conditions, and I agree that I will pay for this purchase in accordance with the terms and conditions of my credit card agreement.
Cardholder Printed Name: ____________________________
Signature: _________________________________________Date:__________________________
By completing the booking form and submitting your deposit of $700/person you accept all these terms above and herein:
I have read this entire agreement, and I am signing it freely. I understand that this is a legally binding contract, whether signed electronically or by pen and paper. No other representations concerning the legal effect of this document have been made to me. My signature applies to all pages of this agreement.